Privacy Policy

1. Introduction & Operating Entity

SPENDILOVE COLLECTION (operated by FRESH SPENDI ENTERPRISE, registered in Ghana under Business Registration No. BN673060526) is dedicated to safeguarding the privacy and personal data of our esteemed clientele.

This Privacy Policy explains how we collect, handle, store, and protect your information when you browse our boutique, create an account, purchase products, or interact with our concierge services.

2. Information We Collect

We may collect information you provide directly to us:

• Personal Details: Full name, telephone number, and email address.
• Delivery Information: Physical delivery address, city, region, country, and landmark notes.
• Account Credentials: Encrypted password hashes for authenticated customer accounts.
• Transaction Records: Order references, purchased items, and verified payment tokens. We do not store raw credit card numbers or Mobile Money PINs.

3. Payment Security & Processing

All online payments are securely processed through licensed payment service providers, notably Paystack (certified PCI-DSS Level 1 compliant). Payment card data and Mobile Money authorization tokens are transmitted directly via encrypted SSL/TLS channels to the payment provider. We never have access to or retain your private financial credentials.

4. How We Use Your Information

We utilize collected information solely to:

• Process, package, and dispatch your luxury fashion orders.
• Communicate order status updates, delivery schedules, and support queries via SMS, Email, or WhatsApp.
• Manage customer authentication and account security.
• Send curated seasonal collections and private previews (only with your express consent).

5. Data Retention & Client Rights

In accordance with Ghana’s Data Protection Act, 2012 (Act 843) and international data protection standards, you have the right to access, rectify, or request the deletion of your personal data at any time by contacting our data protection desk at Email: spendiloveachiaa9@gmail.com.